You Can Get Bonuses, Free Spins, App Features, Mobile Play, And Games At Betpro Casino Canada

You can see fair RTPs for each game and easily search and filter our casino lobby. The company is licensed and regulated, and the random number generator (RNG) is tested by a third party. The welcome offer is up to CA$600 plus 100 spins, which must be wagered 35 times and is valid for 7 days. The games library has more than 2,000 slots, 150 live tables, and jackpots. You can pay with Interac, Visa, Mastercard, and cryptocurrency, and the minimum deposit is CA$10. The cashout review time is 0–24 hours. Responsible play includes deposit limits, reality checks, timeouts, and self-exclusion. Support is available 24/7 via live chat and email, and most responses are less than one minute. Make an account right now, make sure your email is correct, and make a first deposit of between $20 and $200. You'll get a 100% match plus 100 free spins.

If you want to play for a short time, choose slots. If you want to play more slowly, choose live tables with real hosts. Remember to play through the bonus 35 times and free spin wins 30 times within 7 days, starting from the time the credit is credited. For both deposits and withdrawals, use local banks that you know and trust. You can use both Interac e-Transfer and cards. For Interac, the payout time is usually 0 to 24 hours, and for cards, it's 1 to 3 business days. Withdrawals can be as little as $20, as much as $10,000 per day, and no more than $50,000 per month. Once you upload your documents, we quickly check your account, and you can use your profile to set deposit limits, session reminders, timeouts, or even full self-exclusion at any time.

How We Made Your First Week Go Smoothly

We made sure there were clear rules and quick access to games. It only takes seconds to find the right title at Betpro because you can search by provider, volatility, minimum stake, or feature type. Our casino always has new games that are being added every day, and you can always see the return-to-player, max win, and game contribution information before you press "play."

Details About The Welcome Offer

100% up to C$200 plus 100 spins, given out in 20 days after your first deposit. Within 7 days, you have to play through the bonus 35 times and any jackpot wins 30 times. Any other games don't count; only slots and live tables do.

How To Sign Up

Fill in your email address, make a strong password, and pick C$ as your account currency to sign up for Betpro. In order to keep your profile up to date, we need your full name, date of birth, and current address. If you are in Canada, please let us know which province or territory you are in so that we can follow the right rules there. To submit the form, you must first read and agree to the terms, then confirm that you are of legal age in your area.

We'll send you a secure link to confirm your email address. This is the last step in setting up your account at Betpro. We may ask for proof of identity to keep our platform safe. Ready a picture ID and a recent proof of address. Checks are usually done in a few hours after uploads are encrypted. Once you've been approved, you can check out our casino services, change your preferences, and set account controls. Start a live chat from your profile if you don't understand something. Our team will walk you through it step by step.

Sign Up Step By Step

1. On the home page, click "Join."
2. Enter your email address, make a password, and choose US dollars as your currency.
3. Type in your full name, date of birth, and complete address.
4. If you're in Canada, pick your province or territory.
5. You agree to the terms and make sure you are old enough to do so in your area.
6. Download the link we send you to check your email.
7. Once you're done with the ID checks, sign in to your new account.

We suggest turning on two-factor authentication in Settings so that setup goes smoothly. Protect your backup codes by adding a device that you trust. Next, go to the cashier and pick a way to pay that works with Canadian dollars. You might also want to set daily or weekly limits. That way, your activity stays even, and you have full control.

You can always go back to these limits, and as soon as the cooling-off window ends, Betpro will make the changes.

Quick Fixes For Common Issues

Here are some quick fixes you can try if you have problems.

• I didn't get an email. Check Spam or ask for a new link.
• Not accepting this address? A recent utility bill and your ID should both match.
• Mismatch of locations in a Canadian province? If you want to change your location, turn off your VPN or proxy.
• Profile warning twice? Tell us what you want to do next so we can merge or give you advice.

Our team is keeping a close eye on these cases, and at Betpro, we try to settle most of them within one business day. All of our casino games are designed to be safe.

You can self-exclude and take a time-out whenever you need to. Put limits on deposits in Canadian dollars, set session reminders, and use two-factor authentication to protect changes. We're available by live chat or email if you have any questions during or after registration. A big part of Betpro is giving clear answers, quickly checking them, and helpful help.

Quick List Of Things To Do To Log In

1. Go to the official website or the app on your phone.
2. Press "Log In," then type in your email address and password.
3. During two-step verification, enter the code that is shown.
4. Whenever asked, confirm your region and give permission for location.
5. After you sign in, choose C$ as the currency you want to see.
6. If you see an error, click "Forgot Password" or call customer service.

Protect your account with a strong passphrase that has at least 12 characters and includes numbers, letters, and symbols.

Set up two-step verification in Settings, and then keep your recovery codes somewhere safe. Certain devices can use passkeys to make signing in to Betpro faster and easier. Sign out when you're done using a shared computer by clicking "Don't remember me." We keep track of how long a session lasts and may ask you to enter your password again after a while. When connecting to the casino from a network you aren't familiar with, stay away from public Wi-Fi or use your phone's data plan for extra safety.

Lost Your Password?

Simply enter your email address, click "Forgot Password," and then click on the link we send you. After making the change, the link will only work for a short time.

Send support a clear picture of your ID and a short note explaining what you want if you can't get into your email. Once we confirm that you are the rightful owner, we'll help you get back into your casino account. Reset your password, then turn on two-step verification again and make sure your phone number is correct.

Login Troubleshooting

If you can't get in because of something, try these quick fixes. The email field should exactly match what you registered for, and Caps Lock should not be on. Get rid of old autofill entries that put in the wrong address. Get the latest version of the app and set your device's time and date to automatically update. This will help our security checks.

So that the session can begin correctly, let cookies from the official domain through. You can contact support from the Help page with the error message, device model, and app version if you still can't get in. Our casino team can help you faster if you let them know you're from Canada and give them your Betpro username.

Our Casino Games

Slots, tables, and live dealers are just a few of the games you can play. To get started, use the quick filters in the lobby to set the RTP to 96% or higher, the volatility to medium or high, and the stakes to anywhere from $0.20 to $5. In a few seconds, you'll see a short list of good options. Filtering first saves time because our casino menu has more than 2,500 slots, more than 120 table games, and more than 70 live rooms.

Open the Jackpot tab and sort by prize size if you like jackpots. Pick titles that are already on your device's "Recent" list for smooth play during busy times. We keep those tiles in cache at Betpro so that launches go faster. We put an emphasis on variety and clarity. Megaways, hold-and-win games, cluster pays, and seasonal releases are some of the types of slots you can find. Before you load it, each tile shows its volatility, max win, and feature type. The jackpots keep growing all the time, and many of them reach six figures in Canadian dollars. You can play any game in demo mode first, and then when you're ready, switch to real mode. The last 10 sessions are shown on our results page, so you can quickly go back to your favorites.

Tables And Live Dealers

Would you rather play cards or the wheel than reels? There are different sets of rules for blackjack, European and French roulette, baccarat with squeeze, and fast rounds for short sessions at our casino tables. You can choose which camera angle to stream in HD in live rooms, and most seats accept C$1 to C$5,000. You can choose from side games like 21+3 or Perfect Pairs where they're listed, and you can see what seats are available before you go in. If connection speed is important to you, pick "Low Latency" rooms so that you can watch more steadily on your phone. For Canadian players, we list English and French hosts during evening ET times, and all limits are shown in Canadian dollars by default.

Standard, Speed, and High Limit are the speeds that we group lobbies into. When a pinned table opens, you'll be notified in the lobby by the Heart icon. You can pin up to 20 rooms at a time. No matter how crowded the screen is, the Betpro live studio adds hot numbers, win summaries, and dealer change notices. Feeling rushed? For 30–45 second rounds, choose Speed Blackjack or Lightning-style roulette. Want more stable results? Pick slots with medium volatility and clear bonus features. Are you looking for features? Choose how you want to play by sorting by "Reels" or "Multipliers." Simple things are what we do: clear limits, consistent C$ wallets, and quick switching between games. The interface of our casino remembers how much you bet on each game, so you don't have to enter the same amounts over and over again.

Set session reminders and use Favorites to get to games quickly if you like to play in a structured way. Betpro is made for Canadian players who like clear limits and fast loading. It has a unified wallet, clean lobbies, and a clear path from slots to tables to live rooms.

Bonus Program: Free Spins, Cashback, And Tournaments

Get 100 free spins when you deposit at least $20, and get 10% cashback every week, up to $500, on your net slot losses. When you make a payment at Betpro, you'll get spins right away. You have to play through your spin winnings 25 times before you can cash out twice a week. The casino shows all important numbers in your promo wallet, so you always know how many times you have to play through the bonus, when it expires, and if there are any limits.

Make sure your account is verified, accept promotions before you deposit, and keep your balance in Canadian dollars for the best results. Figure out how much you can deposit and lose. People who play in Canada can set their profile promo windows to use local time. If you change your mind in the middle of a promotion, you can pause a bonus in your wallet and switch to a different offer without any bother. The rules for free spins are short and clear so that you can get them quickly. The timer starts when spins land in your account with Betpro. You can see which games are eligible when you activate the bonus. Before you start, read these points to avoid making mistakes that you can avoid.

Free Spins Rules

• Make a first deposit of at least C$20 to get 100 free spins on the slots listed.
• Withdrawals from slots must be wagered 25 times before they can be withdrawn.
• Table games do not count toward this requirement.
• The credit lasts for 72 hours, and any unused spins are taken away when the timer runs out.
• This promotion lets you convert up to C$200 into cash.
• During playthrough, the promo card shows the highest amount that can be bet on each spin.
• Before you press "claim," you can see a list of titles and jackpots that are eligible.

Tip: Play all the spins first, then use the same eligible games to finish the playthrough. The promo widget always shows you how much time you have left, so you don't play too much. If you run out of money, you can add more and keep the bonus as long as it's still active.

Weekly Cashback

You can smooth out bad runs with weekly cashback. We give back 10% of net slot losses every week, from Monday at 00:00 to Sunday at 23:59, with a cash credit of at least $5 and no more than $500. Cashback on Betpro shows up every Monday and has a simple 1x playthrough. You only need to click "I agree" once on the promotions page, and then you only need to click "I agree" once every week. Our casino only counts settled results from slots that are eligible. Jackpots and bonus-buy features are not included in the calculation.

Tournaments

Every day and on the weekends, tournaments happen with simple multiplier scoring. If you choose to participate, play the games on the list, and get points for the best single-spin results compared to your bet in those rounds.

Each of the 200 spots in a normal weekly race is worth $5,000, with $1,000 going to the winner. Each winner gets 24 hours to claim their prize, which can be cash or free spins. The tournament spins have the same 25x playthrough as the welcome set. The leaderboards are updated every minute, and ties are broken by the player with the oldest score. To protect all entries, fair-play checks are done automatically at Betpro. For the session, stick to the titles that are eligible and have clear information on their volatility. To control the pace and keep your eye on the scoring window, use auto spin in short sets. To avoid missing leaderboard pushes, play when you have time for long sessions.

Set limits, use timeout tools, and talk to support if you need help with your promo choices to keep play comfortable. If you need to talk to someone about our casino, you can chat or email us at any time, and during busy times, we have Canadian agents on duty. To make sure your cash and bonus balances work exactly as planned, ask before you start if anything isn't clear.

How To Use Promo Codes

Learn how to get and use Betpro promo codes by going to the Betpro Promotions page, copying a code, and reading the terms and conditions listed under the offer. Use it when you initially sign up or at the register before you pay. One code can be used per deposit, and most promotions must be used within a certain amount of time after they are activated.

Enter the code into the Promo Code box in the casino cashier after choosing your payment method and confirming it. Then make your deposit. To get a deal on registration, enter the code on the screen where you create an account. You can get a 100% bonus up to $200 plus 50 spins with the code PLAY50. The minimum deposit is $20, you have 7 days to finish the bonus and play through the spins at $0.22 each. Before you click "Confirm," we show you all the numbers. On our Promotions page, through push notifications, and through partner newsletters, you can find new drops every Friday at noon ET. Betpro also posts on social media that you can only redeem a limited number of times, with a set limit, like 500 uses.

Make sure you're getting account notifications so you don't miss them. We label our codes as "New," "Reload," "Spins," or "VIP" so you can quickly choose.

Promo Code Rules

• One active code at a time is one of the rules we follow. It's not okay to stack.
• Reloads usually cost $20 or more. Some VIP codes cost as much as $50 Canadian.
• Bonus amounts are played through 25 to 40 times, unless something else is said.
• Weighting changes from game to game. All slots are worth 100%. You usually don't count table games and live games.
• Some codes only work in certain countries. There are CA marks on offers for Canada.
• Spins cost a certain amount each time, usually between C$0.10 and C$0.20.
• We could put a limit on how much cash you can get from your bonus, say C$2,000.
• KYC has to be done before withdrawals can be made.

Check for extra spaces, case sensitivity, expiration dates, or payment method limits if a code says it's not valid. Promos don't work for all types of payments. Chat with support and send a screenshot of the message. Help with Betpro can give you the bonus if your deposit meets the requirements but the code didn't work because of a problem with the system. Choose deals that fit the way you play. For slot fans, spins bundles give you a set amount of money with clear limits. Plan to make a bigger payment? Usually, a 100% reload up to C$200 gives back more.

So, you put in $50, get a $50 bonus, and now you have $100 in your account. For a 35x bonus, you have to play through 1,750 Canadian dollars. Stay on top of your bonus progress in the casino cashier and decide how much you want to spend each session. To avoid problems, only use the codes that we post on Betpro channels. leaked information from a third party might not be true. Don't use a VPN or more than one account, because we'll cancel your redemptions and may take away your winnings. We check your age and identity before you make your first withdrawal. For players in Canada, we offer local payment methods and show all amounts in Canadian dollars. Complete the playthrough, keep your balance above zero, and stay away from games that aren't allowed while a bonus is active before asking for a withdrawal.

The cashier talks about how much time is left and the timer. Once the checks are done, our casino usually pays out within 24 hours. If something isn't clear, Betpro agents are available by chat and email 24 hours a day, 7 days a week.

Vip Program

If you play enough and deposit at least $500 a week or reach 5,000 loyalty points in 30 days, you can become a VIP and ask for access to special rewards. In our casino, this level gives you a personal manager, personalized offers, 10% cashback every week, priority withdrawals up to C$25,000 per day, and shorter support lines. Cashback is posted every Monday, and most personalized bonuses show up just minutes after they are approved.

Using your profile, you can apply, and you can see real-time updates on the decisions. Points are easy to understand: for every $5 you spend on slots, you get one point, and for every $10 you spend on table games, you get one point. To keep things fair and clear, we track progress over a rolling 30 days. So you always know where you stand at Betpro, your balance changes right away after each session. This program is available in Canada, and all balances, bonuses, and limits are shown in Canadian dollars. People from Canada who play get the same benefits and schedules as everyone else.

Vip Tiers

Using five levels with clear goals and real rewards for VIPs is what we do.

As a Bronze member, you get steady cashback and can withdraw money faster. When you upgrade to Silver, you get monthly gifts and higher limits. Gold gives you better cashback and faster payments. Platinum lets you access high limits, special events, and personalized deals. Only people who have been invited can join Elite, which focuses on concierge service and the best limits we offer at Betpro.

• Bronze: Get 1,000 points every 30 days, get 5% cashback every week, and take out up to $10,000 every day.
• Silver: 5,000 points, 10% cashback, up to C$15,000 in withdrawals, and gifts worth up to C$250 every month.
• Gold: 20,000 points, 12% cashback, bonuses on your birthday, and the ability to withdraw up to $20,000.
• Platinum: 50,000 points, 15% cashback, up to C$25,000 in withdrawals, a personal manager, and promotions that are just right for you.
• Elite: you have to be invited, get 20% cashback, draw up to $50,000, get curated rewards, and talk to a concierge 24/7.

Verify your account to get paid right away, choose a payment method you'd like to use, and turn on promotional alerts to move forward faster. Join the double-points hours shown on the page for promotions. For steady playthrough and point growth, focus on the games you enjoy the most. If you tell us what level you want to reach, we'll make a clear plan that fits your usual play time and budget at the casino. Cashback has a 1x playthrough so that you can get your money quickly. Prior to accepting a personalized bonus, it will show you its own terms.

You can keep your status for 90 days by earning at least 75% of the tier's points during that time. You have 14 days to request a downgrade, and your points will never expire as long as you are active at Betpro. Do you need custom rewards? Tell your boss what you want most: higher payout limits, access to special games, custom reloads, or gifts at certain times of the year. As a VIP member, you'll be notified in-app every three months about VIP raffles and treats for reaching certain goals. People who work in customer service at our casino usually answer VIP chat in less than five minutes. It's easy to join—just go to Profile, click on Loyalty, and then tap on Apply for VIP. You can also send us a live chat message.

Most requests are looked at within 24 hours, and we let you know by email and push notification. Betpro will call you to give you a personal introduction, go over your current level, and set your next milestone with clear C$ goals and a time that works for you.

Security And Safety

When you make your first deposit, make sure that your daily deposit and loss limits are set and that two-factor authentication is turned on. Access to your casino profile is kept safe with this one step, which also stops you from spending money you didn't mean to. Make sure your password is strong and unique, set up alerts for when you log in, and add an extra PIN to protect withdrawals. When you see something that doesn't seem right, use the Security tab to stop payments and go straight to support.

TLS 1.3, HSTS, and full card data tokenization protect every step of a C$ payment. Our risk engine checks device, IP, and behavior signals in real time, and 3D Secure 2 makes sure you are the cardholder. Raw card numbers are never kept. We clearly display fees at Betpro, keep a full record of receipts, and make sure that the name on the payment method matches the one on the verified account. The money and information you give us are kept safe. Your balance is kept in separate accounts from the money used to run the business. By checking for KYC and AML, withdrawals are only approved after they have been thoroughly reviewed. This makes account takeovers and friendly fraud less likely to happen.

Our security measures are in line with PCI DSS and ISO 27001 standards. Every three months, we check for vulnerabilities, and we manage keys with hardware security modules. All of our transactions are done in Canadian dollars so that players don't have to worry about any unexpected fees. App-based codes, SMS fallback, and passkey support all make MFA possible everywhere. Safety during sessions: automatically log out when not used and kill a remote device with one click. Checking your account gives you access to your entire history of logins and payments, along with information about your IP address and device. There is an optional security PIN and a cooldown after changing the password for withdrawal locks. Email and push notifications for logins, deposits, and profile changes that happen in real time. We protect players in the background without making noise and give you clear control.

Decide on timers, deposit limits, and loss limits. Cooling-off periods can last anywhere from 24 hours to 30 days, and you can self-exclude for longer if you need to. Instead of sending out generic scripts, our team looks at risky patterns of behavior and gives people useful tips. These tools are never hidden in menus with Betpro. You can just tap on them to get to them. Chat and email support are available 24 hours a day, seven days a week. Send a message that seems fishy to our fraud desk so that we can block the sender and let other people know about it. Disagreements follow a clear path, with updates in your account mailbox that are time-stamped. Any casino question is quickly answered because we give clear explanations, list the checks we did, and refer to the exact transaction IDs.

Verify the site's address, stay away from public Wi-Fi, and make sure your browser is up to date before you pay. Keep your device's OS up to date, use a password manager, and never share one-time codes. As a Canadian resident, if you move or change banks, you need to first update your profile and then add the new method so that name matching works the first time. With security that stays out of the way until you need it, Betpro is here to help you play Bitcoin safely. Make sure your account limits are stricter than you think you need them to be before you play your first game.

Responsible Gaming

Begin by setting a daily deposit limit of no more than 1% of your monthly net income. Then, add a monthly loss limit and let yourself have 30 minutes of reality checks. We make decreases instant and increases subject to a cooling-off period to protect you. You can change these later. It doesn't take more than two minutes to turn these tools on in your Betpro profile. Only people 18 and up (or the legal age in your province) can access. To make sure of your age and identity, we use secure document checks, database searches, and geolocation. If verification doesn't work or seems fishy, we suspend the account and ask for more proof.

The accounts can't be shared, and we give parents of minors links to software that blocks content on all devices. When you sign up and when you check out if you're in Canada, we also point you to local help resources.

• Deposit limits: Set daily, weekly, or monthly limits on your deposits in Canadian dollars. Decreases take effect right away, and increases happen 24 hours later.
• Loss limit: Set a maximum net loss per period to stop people from chasing.
• Timer for the session: Pick from 30, 45, or 60-minute reminders; we show you how much time was spent and the end result.
• Time-out: Take a break for 24 hours to 30 days to cool off with a time-out. You won't be able to get back in until the timer runs out.
• Self-Exclusion: You can self-exclude for 6 months, a year, 3 years, or 5 years. To get back in, you have to make a formal request and go through a review process.

For example, if your monthly net income is $4,000, make sure that your daily deposit is at least $40 and that your monthly loss limit is no more than $80. Adding a reality check every 30 minutes and a 3-hour session limit once a week will help. For all Betpro products, these settings are what goes here. We keep risk controls in place to lower the risk of harm. Our systems look for large deposits that happen quickly, fluctuations in activity over the course of a night, or limits that have been flipped. We add friction by requiring cool-offs, limiting freezes, or reaching out from our care team when we see patterns that point to tiredness or loss of control.

No credit is ever given, and play stops if our safeguards notice that payments are late. You can easily see your account history, list of wins and losses, and change your limits in the casino. If you ask us to look at your financial documents to make sure you can afford something, we will do so in secret and only to make sure you can play safely on Betpro. It is meant to be hard to self-exclude. While you are banned, you can't play games, make deposits, or get marketing messages. We also tell you about free blockers like BetBlocker and Gamban that can stop any casino content from showing up on your device. Contact support for help finding other resources if you need more than just tools. For free, private help in Canada, call 1‑866-531‑2600 to reach ConnexOntario.

If you ask, our team can add resource links to your account area, and you can always remove yourself from all Betpro promotions. Spending more than planned, hiding activity, skipping work or school, or using money that was meant for essentials are all early warning signs. When any of these things happen, take a time-out right away and lower your limits before going back to playing. If you need to get in touch with a counselor right away, use "Close Account Now." We made Betpro to be fun with strict rules. If you want to not play at all for a while, you can choose self-exclusion and your account will be locked. We'll then confirm by email.

For your safety's sake, all references to money stay in Canadian dollars so that Canadian players can easily make budgets.

Action Plan For A Safe Experience

Turn on 2FA, confirm your email and phone number, and then use a passport or national ID and a live selfie to prove your identity within 10 minutes. Before you make your first transaction, set firm daily and weekly limits: a loss cap of 1% to 2% of your balance per calendar day; a session cap of 60 to 90 minutes; and a 24-hour cooldown toggle to help you control your impulses. When making deposits and withdrawals on Betpro, use instant rails like instant bank transfers and supported e-wallets first. If you're not moving more than 2,000 USD, don't use slower wires.

Make a separate wallet and set a higher loss limit for games with higher variance if you want to use the casino section. To stop chasing, set the risk per play to 0.5 to 1.5% of your bankroll and don't make any changes for 7 days. Make a set of rules: don't watch events that don't have team news three hours before they start, stay away from markets that are experiencing large amounts of liquidity five minutes before the game starts, and stop when you get three red results in a row. Lessen the noise by only turning on notifications for settlements and payouts. In the cashier, whitelist one way to deposit money and one way to withdraw money to make audits easier. Store statements once a month and mark weeks with a lot of activity.

Choose games with an RTP of at least 96% and use a 100-spin stop rule to limit your exposure if you do interact with casino content.

• Security: a hardware key or TOTP, biometrics on the device, and a unique password saved in a manager.
• Identity: front and back of a government ID card, a selfie that matches, and proof of address that is less than 90 days old.
• Payments: Instant bank transfer or e-wallet for amounts less than $2,000 USD, wire transfer for bigger amounts; withdrawal PIN supported.
• Limits: Limits on loss, deposit, and session are all set, and a reality check appears every 30 minutes.
• Data: Choose to ignore marketing pushes and sign up for event alerts, injury updates, and price change pings.
• Records: Read the local tax rules, export a CSV file every month, and store PDFs for 5 years.
• Help: Keep chat logs and ticket IDs; escalate after 24 hours of no activity.

You can compare head-to-head records, xG trends, and pace metrics in the stats hub. Next, you can narrow down the results to only show markets you use. Put five to ten competitions on a watchlist and set start-time alerts for 15 minutes before the competitions begin. Set a different session limit for the casino area and use game locks on games with a lot of losses. Keep settlements on and turn off all other notifications with Betpro. Stay on the same IP address, don't hop from VPN to VPN, and log out of shared devices. Weekly balance checks should be done every Sunday night, and any extra money over your target bankroll floor should be sent to a cold wallet or bank.

To keep track of what happened, ask for limits or self-exclusion through live chat and confirm them by email. Keep two budgets if you want to use them for different things, like playing at a casino. Never switch between them during the week. If a transaction is still pending after the deadline, contact Betpro support with the payment reference and a screenshot that shows the time the transaction was made.